Refund policy

Riverbend Naturals Return & Refund Policy
Effective Date: June 2026
At Riverbend Naturals, every product is handcrafted with care. Your satisfaction is important to us, and we strive to provide high-quality products and excellent customer service.
Returns
We accept returns within 14 days of delivery or local pickup on unused, unopened products in their original condition.
To be eligible for a return:
● The item must be unused and unopened.
● The item must be in its original packaging.
● Proof of purchase or your order number is required.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges on:
● Opened or used body care products
● Products that have been tampered with
● Custom or personalized items
● Gift cards
● Clearance or final sale items
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery or pickup.
Please include:
● Your order number
● A description of the issue
● Clear photos of the item and packaging
If approved, we will replace the item, issue store credit, or provide a refund at our discretion.
Refunds
Once your return is received and inspected, we’ll notify you of the approval or denial of your refund.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.
Original shipping charges are non-refundable unless the return is due to our error or a damaged or defective item.
Return Shipping
Customers are responsible for return shipping costs unless the return is the result of an incorrect, damaged, or defective product.
We recommend using a trackable shipping service, as Riverbend Naturals is not responsible for returned packages lost in transit.
Order Cancellations
Orders may be canceled any time before they are fulfilled. Once an order has been fulfilled or marked ready for pickup, cancellation requests cannot be guaranteed.
If you need to change or cancel an order, please contact us as soon as possible.
Local Pickup Orders
Customers choosing local pickup should collect their order within 14 days of receiving their “Ready for Pickup” notification.
If you need additional time, simply contact us. Orders that remain unclaimed after 14 days without communication may be canceled or restocked. Refund eligibility will be determined on a case-by-case basis.
Contact Us
If you have any questions regarding your order, please contact us:
Riverbend Naturals
📧 riverbendnaturals@proton.me
Thank you for supporting our small business! We truly appreciate every order and your trust in our handcrafted products.